Refund policy

Each box is baked fresh for you, with your message printed inside the lid. Because of that, we don't accept returns or exchanges, and all sales are final. We never ask you to send a box back.

You can cancel an order up to one week before the delivery date you chose at checkout. Email us at morisha@signedsweetly.com with your order number and we will take care of it.

Once you are inside that last week, your brownies are on our baking schedule and we can't cancel the order.

You can change the shipping address any time before your order ships. Once it has shipped, we can't change it, so please double check the address at checkout.

We want every box to be a happy one. If your order arrives damaged or isn't what you ordered, email us at morisha@signedsweetly.com as soon as it arrives, with your order number and a photo. We will look into it and, at our discretion, make it right. There is nothing to send back.

Delivery dates are our best estimate and are not guaranteed. Once a box leaves our kitchen, the carrier controls the journey, so we can't be responsible for delays caused by weather, carrier volume or similar issues, and we can't refund an order because of a carrier delay. If a package is late, you can file a claim with the carrier.